FAQs at your fingertips

This FAQ page brings together the most common questions travellers ask about their trip. Here you’ll find practical information on flight booking steps, accepted payment methods, how to complete online check-in, and what to know about baggage allowance, excess baggage, and restricted items. We’ve also included details on ShebaMiles frequent flyer benefits, earning and redeeming miles, as well as account support.

You can use this section to get quick answers before you travel—like how to change or cancel a booking, what documents you need at check-in, or how to track your baggage. If you’re planning to pay with cards, vouchers, or other options, you’ll find clear guidance here too. Frequent flyers can explore how to earn miles on flights, upgrade seats, or access partner offers through ShebaMiles.