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Extra baggage
Delayed, lost, or damaged baggage refers to situations where the luggage of passengers traveling with Ethiopian Airlines experiences a delay in reaching the intended destination, goes missing entirely, or arrives with visible signs of damage.
As a general policy, baggage eligible for compensation will be evaluated for repair or replacement. However, ET is not liable for the destruction, loss or damage of any baggage caused by
- Defects in the material of baggage itself or aging after use
- Minor dents, cuts, scratches, scuffs, dents, dirt and stains.
- Protruding parts such as cover/straps/hooks/belts & lock.
- Damage due to over-packing or inadequate packing of baggage.
We sincerely apologize that your baggage has been lost. To help us investigate and reunite you with your belongings as quickly as possible, please follow these steps:
Report the missing luggage to an Ethiopian Airlines representative at your destination airport.
File a baggage claim report and track status online by clicking here: Click Here
We will make every effort to locate your bag within the standard 25-day tracing period.
You will receive daily updates on the status for the first 5 days, then every 3 days until your bag is found or the 25-day period ends.
When filing your claim, you will be advised of any specific local laws or regulations that apply at your arrival airport.
We sincerely apologize that your baggage arrived damaged. To help us resolve this issue quickly, please follow these steps:
Report any irregularities immediately before leaving the arrival hall
You will be Offered a repair where available
If damaged piece of baggage is repairable, you may be advised to have it repaired and submits the repair invoice with Property Irregularity Report (PIR) for refund
We apologize for the delay of your baggage. We guarantee to do everything we can to return it to you as soon as possible. To help us do that, please follow these steps:
Report the delayed luggage to an Ethiopian Airlines representative at your destination airport..
File a delayed Baggage claim and you can follow your claim status following this link Click Here
We guarantee we will make every effort to locate your bag as quickly as possible.
We will contact you immediately once your baggage is found to arrange delivery.
