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Check-in Service Survey

 Dear Esteemed Customer,

In our effort to improve our Check-In process, we kindly ask you to complete the below questionnaire.

Booking Class
Travel Purpose
Frequent Flyer Status

Please rate your check-in experience

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  -Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Friendliness and helpfulness of the Check-in staff? *
2. Waiting time for Check-in? *
3. Reserved seat allocation? *
4. Accuracy of Information provided by the check-in staff? *
5. Accuracy of Boarding pass issuance? *
6. Accuracy of Baggage claim tag issuance? *
7. Availability of baggage drop-in facility *
8. Communication skills of staff? *

Applicable to Premium Customers (Business Class/C9, Platinum, and Gold Members)

1. Priority check-in service?
2. Extra baggage privilege?
3. Priority baggage acceptance & check-in?
4. Affixing priority tag/label?
Ethiopian Airlines A Star Alliance Member