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 Update on ticket rules to/from Tel Aviv
 Update On The Entry Requirement To Thailand
 Monkey Pox health declaration form
 Guideline for Visa on Arrival at Addis Ababa Ethiopia
 SOTO Update: For ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents
 Ethiopian Customs Regulation

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Soto updatesFor ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents
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Update on ticket rules to/from Tel Aviv
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Survey on Departure Airport Experience

Dear Esteemed Customer,

In our effort to improve our Departure Airport Experience Airport Facility Services Survey, we kindly ask you to complete the below questionnaire.

 

Booking Class
Travel Purpose
Frequent Flyer Status
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  -Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Parking space at the passenger terminal? *
2. Availability of baggage carts /trolleys? *
3. Functionality of equipment? *
4. Free Wi-Fi connectivity? *
5. Comprehensiveness of information from the information Desk? *
6. Convenience of Hotel shuttle waiting area? *
7. Hotel shuttle bus waiting time at the airport? *
8. Infrastructure for passengers with a disability? *

Check-in

1. Functionality of self-check-in kiosks? *
2. Relevance and accuracy of information given at the check-in counter? *
3. Waiting area around the check-in counter? *
4. Baggage drop service for online check-in? *

AIRPORT IMMIGRATION

1. Waiting time at the Immigration queue /line? *
2. Treatment of the Immigration staff? *
3. Convenience of premium Immigration track? (if you are C9, Business Class, Platinum, and Gold Members) *

AIRPORT SECURITY

1. Waiting time at the security screening queue /line? *
2. Treatment of the security staff? *
3. Convenience of premium security check-in track? (if you are C 9, Business Class, Platinum, and Gold Members) *
4. Cleanliness of private search rooms? *
5. Overall security screening services? *

Way-finding and Information Services

1. Availability of signage outside the terminal? *
2. Availability of signage inside the terminal? *
3. Easiness of finding your way through the airport signages? *
4. Availability of flight information on the Screens? *

RESTAURANTS/SHOPS

1. Availability of washroom facilities (Toilets) *
2. Availability/functionality of toilet amenities (soft paper, paper towel, soap dispenser, toilet flush, hand drier, etc)? *
3. Cleanliness of Toilets? *
4. Overall cleanliness of the Airport terminal? *

Washrooms and Airport Cleanliness

1. Options of airport restaurants? *
2. Airport restaurant services? *
3. Airport shopping facilities? *

PORTER SERVICE

1. Professionalism of the porter staff? *
2. Affordability of porter service fee? *

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