Customs Declaration Notice
 Update on ticket rules to/from Tel Aviv
 Update On The Entry Requirement To Thailand
 Monkey Pox health declaration form
 Guideline for Visa on Arrival at Addis Ababa Ethiopia
 SOTO Update: For ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents
 Ethiopian Customs Regulation

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Notifications
Soto updatesFor ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents
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Update on ticket rules to/from Tel Aviv
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Survey on Booking and Ticketing services

Dear Esteemed Customer,

In our effort to improve our Booking and Ticketing services, we kindly ask you to complete the below questionnaire.

Booking Class
Travel Purpose
Frequent flyer Status
Where did you buy your flight ticket?

Please rate if you purchase your ticket from our Ticket Office.

Select Ticket Office
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  - Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Waiting time before you get the service?
2. Helpfulness and courtesy of a staff?
3. Queue management?
4. Staffs' knowledge of Ticketing/Reservation?
5. Process time for getting your request addressed
6. Relevance and accuracy of the information given during Ticketing/Reservation?
7. Cleanliness and overall setup of the office?
8. Proficiency and efficiency of Staff?
9. Responsiveness of staff?
10. Communication skills of staff at the ticket office?
11. Priority given to you over other (non-premium) customers?
11. Priority given to you over other (non-premium) customers?
12. Personalized booking and ticketing service?

Please rate if you purchase your ticket from our Call Center

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  - Dissatisfied , 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Waiting time before your call is answered?
2. Telephone handling of our agent?
3. Clarity of Voice Call
4. Waiting time before you get the service?
5. Helpfulness and courtesy of a staff?
6. Information you get from customer service employees about our Frequent Flyer Program
7. Efficiency of staff in Booking service
8. Language preferences?
9. Process time for getting your request addressed via email?
10. Process time for getting your request addressed via Phone?
11. Relevance and accuracy of the information given during Ticketing/Reservation?
12. Responsiveness of staff?
13. Communication skills of staff at the call center?

Please rate if you purchase your ticket Online

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  - Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Functionality of online service
2. Ease of accessibility (user-friendliness)

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