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Please select a country below to view contact information for your nearest local Ethiopian office
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
24 hours all year round
| Company: |
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|---|---|---|
| Mailing Address: | Theobaldgasse 19/3, 1060 Vienna, Austria | |
| Phone: | + 431585363013 + 43720229149 + 43585363030 | |
| Fax: | +43 (01) 585 36 30-88 | |
| Email: | reservationsET.austria@aviareps.com | |
| Working hours: | Mon - Fri, 09:00 - 17:00 hrs (no lunch break) Closed on Sat and Sun |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free:002698003002524
24 hours all year round
| City: | Gaborone |
|---|---|
| Adress: | Ethiopian Airline Gaborone Plot 54354 section 9, Unit 1 CBD Central square Telephone Number +2673111631 P.O. Box 60666, Gaborne, Botswana |
| Ticket office address | |
| Ticket Office GBE | GBECTO@ethiopianairlines.com |
| Sales Manager GBE | GBESM@ethiopianairlines.com |
| Area Manager | Wondwoseng@ethiopianairlines.com |
| Reservation Office GBE | GBERES@ethiopianairlines.com |
| City | Guarulhos |
| Address | Guarulhos International Airport |
| Phone: | +55 11 2445 4157+ 55 11 7740 8156 |
| E-Mail: | Grupaxservices@Ethiopianairlines.Com fabiolaP@ethiopianairlines.com |
| Cargo Office | |
| name: | Hae – Heavyweight |
| Address: | Av. Dr. Cardoso De Melo, 1460 Sl 63 6º Andar Vila Olímpia - São Paulo-Sp |
| Phone: | +55 (11) 3881 8735 +55 (11) 7777 6107 |
| E-Mail: | Alyne.Fukuda@Haegroup.Com |
| General Sales Agent | |
| Country | BRASIL |
| Country Manager | Denis Ribeiro |
| Marketing and PR Coordinator | Tomas Penna |
| Reservations & Ticketing | Gilka Thayse Santos |
| Operating Hours | 09:00 - 18:00 (accessible to the public) |
| Address | Rua Dr. Rafael de Barros, 210. – 4th Floor PARAÍSO, São Paulo/SP CEP: 04003-041 |
| Phone | 55 11 4063 5199 |
| Emails/Contacts | Passengers- saocto@ethiopianairlines.com Travel agencies- atendimento@ethiopianairlines.com |
| Company: | Blueberry Voyage Tourisme et Services |
|---|---|
| City: | Bangui |
| Mailing Address: | AV B.BOGANDA A COTE GRAND CAFE BANGUI |
| Phone: | 00236 7510 6199/ 00236 7256 4287/00236 7220 3030 |
| E-mail: | sales.bgf1@blueberry-travel.com & sales.bgf@blueberry-travel.com |
| City: | Kinshasa |
|---|---|
| Address: | 30 Juin Blvrd Aforia Immeble 1525, |
| Mailing address: | P.O.Box 7585, Kinshasha Gombe |
| E-mail: | fihres@ethiopianairlines.com fihcto@ethiopianairlines.com |
| Phone: | 00243-0817006585 / 810884000 / 998378514 |
| Working hours: | Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30 |
| City: | Kinshasai |
|---|---|
| Airport: | Ndjili International Airport |
| E-mail: | FIHAPT@ethiopianairlines.com FIHPAX@ethiopianairlines.com |
| Phone: | +243817006589 |
| Working hours: | Mon-Sun 0830-1630 |
| City: | Lubumbashi |
|---|---|
| Airport: | Luano International Airport |
| Address: | Cocoa House House Ground floor, Kwame Nkrumah Avenue |
| E-mail: | fbmapt@ethiopianairlines.com |
| Phone: | (243)812771780/ +243 818 780 779 |
| Working hours: | Vary according to flight schedule |
| Company: | Alamdar Tour and Travel |
|---|---|
| Address: | Lubumbashi D.R.Congo |
| Phone: | +243816546523 and +243817789225 |
| E-mail: | lionelle@jefferytravels.com salman@jefferytravels.com |
| Working hours: | Mon – Fri 08:00 – 17:00, and Sat 0800-12:30 |
| Company: | Alamdar Tour and Travel |
|---|---|
| Address: | Kisangani D.R.Congo |
| Phone: | +243814547062 |
| E-mail: | Sales-fki1@jefferytravels.com |
| Working hours: | Mon – Fri 08:00 – 17:00, and Sat 0800-12:30 |
| City: | Goma |
| Address: | 18 Boulevard Kanyamuhanga, central ville-Goma |
| E-mail: | negusm@ethiopianairlines.com gomsm@ethiopianairlines.com |
| Phone: | +243 973 487 778 /+243 997 384 447 /+243 896 770 220 |
| Working hours: | Mon-Sat 0830AM-0600PM |
| City: | Goma | |
| Airport: | Goma International Airport | |
| E-mail: | Negusm@ethiopianairlines.com gomsm@ethiopianairlines.com |
|
| Phone: | +243 973 487 778/+243 997 384 447/+243 896 770 220 | |
| Working hours: | As per flight schedule-Mon,Wed,Fri and Sat | |
| City: | Malabo |
|---|---|
| Address: | Independence Avenue. PDGE Building 2nd floor |
| Mailing address: | P.O.B 475 Malabo, Equatorial Guinea |
| E-mail: |
Stephaniep@ethiopianairlines.com |
| Phone: | Mobile: +240-222-671141 240-222-205794 |
| Working hours in LCL: |
Mon – Fri 08:30 – 17:00 |
| Airport: | Malabo International Airport | |
|---|---|---|
| Address: | Malabo | |
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Tel: |
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| E-mail: |
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| Working hours: | Operational |
|
Mob +240-222-177327 |
Global Call Centre
| 0800 0006062 24 hours all year round |
City: | Frankfurt, Germany |
City Ticket Office: | General Sales Agent (Aviareps AG) |
Address: | Kaiserstrasse 77 60329 Frankfurt/Main Germany |
Phone: |
|
Reservation | +49 (0) 69-770 673 052 |
sales | |
Fax: | +49 (0) 69 770 673 028 |
| |
Reservation | |
Sales | |
Google Map Location:- | |
Working Hours | Mon-Fri 09:00AM – 06:00PM |
Airport Office | Office at the Airport |
Address: | Terminal 1, Hall B Counter 526 Frankfurt Airport |
Phone: |
|
Airport Manager | (+49 (0)6969769790) |
Fax: | +49-(0)69691945 |
Email: | FRAAPT@ethiopianairlines.com |
Working Hours | Daily
|
Cargo: |
|
Address: | Cargo City Süd, Geb. 641; 60549 Frankfurt /Germany |
Phone: | +49 69 69805347 |
Fax: | +49 69 698053 20 |
Email: | ethiopian.de@atc-aviation.com |
Working Hours | Mon-Fri 09:00AM – 06:00PM |
Head Office |
|
Address: Bole Road, Ethiopian Airlines Head Office
Tel: | +251-116-656666 |
Mailing Address | P.O. Box 1755, Addis Ababa |
Website: | |
Working hours | 24/7 throughout the year |
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise building first floor
Addis Ababa, Ethiopia
Tel: | +251-116-656666 #3 |
Email: | |
Website: | |
Working hours | 24/7 throughout the year |
For information and services regarding medical packages, please contact ET Medical Travel
Address: Bole, Ethiopian Airlines Head Office
Addis Ababa, Ethiopia
Tel: | +251115178711/8871/4514 |
Email: | |
Working hours | Monday – Friday (08:00 – 17:00) |
| City: | Accra |
| Address: | Cocoa House Ground floor, Kwame Nkrumah Avenue |
|---|---|
| Mailing address: | GP 3600 Accra Ghana |
| E-mail: | Area Manager’s: anileye@ethiopianairlines.com (Mrs. Aniley Eshetu) or acccto@ethiopianairlines.com |
| Phone: | +233302664858 |
| Fax: | (233-302) 673968 |
| Working hours: | Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 09:00 - 13:00 |
| Airport: | Kotoka International |
|---|---|
| Address: | Kotoka International Airport |
| Phone: | +233 24 242 6303 (233 302) 775168/778993 |
| accapt@ethiopianairlines.com | |
| Working hours: | Mon - Fri 08:00-12:00 [APT Office hours subject to the seasonal flight schedule] |
Reservation Office:
Ethiopian Airlines| c/o Gold Star Aviation 34, Filellinon st. & Amalias Ave.|105 58 Athens - Greece |
Tel: +30 210 32 46 706, Fax: +30 210 3225 169 |
ethiopian@goldstar.gr , http://www.goldstar.gr/ |
Airport:
Swissport Greece Ground Handling Services |
Main Terminal Building , GR-19019 |
Athens International Airport – Spata-Greece |
Email:sph.dsm.pax@swissport.gr |
Tel:(+30) 210 35 31 061 |
Mob:(+30)693 692 4104 |
Skymates Travel Co., LTD.,
| Mailing address: | 13F-5,207, Dunhua N. Road, Taipei 105, Taiwan |
| Phone: | +886 2 7701 8568 |
| E-mail: | service@skymates.com.tw |
PASSENGERS
Global Call Center +251 116 179 900
24
hours all year round
City: Rome, Italy
City Ticket Office: General Sales Agent for Passengers (Distal GSA Italia)
Address: Via Leonida Bissolati 54, 00187 Rome
Phone: + 39 0648771370 for Sales and Reservations
Sales and Reservations: ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com
Customer Relations:
ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
City: Milan, Italy
City Ticket Office: General Sales Agent for Passengers (Distal GSA Italia)
Address: Via Paolo da Cannobio 2, 20122 Milan
Phone: + 39 0648771370 for Sales and
Reservations
Sales and Reservations: ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com
Customer Relations:
ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
For delayed luggage upon arrival
Web: https://mybag.aero/baggage/#/pax/ethiopianairlines/en-gb/main-menu
Airport Office | |
City: | Rome |
Address | Aeroporto L.da Vinci-Palazzina EPUA |
E-mail: | romapt@ethiopianairlines.com |
Phone: | +39 6 65954123 |
Check in Terminal: | Departure Hall Terminal 3 |
Arrival: | Arrival Hall Terminal 3 |
Baggage Service: | Swiss Port Baggage Service@ Arrival Hall Terminal 3. |
Ticket Desk Counter: | Ethiopian Airlines Ticket Desk Counter |
Airport Office | |
City: | Milan |
Address | Malpensa Airport |
E-mail: | mxpapt@ethiopianairlines.com |
Phone: | +39 342 3310718 |
For delayed luggage tracing (up to first 4 days) | |
Phone: | +39 02 58581285 |
Working hours: | 24 hours all year round |
Online baggage tracing: | https://mybag.aero/baggage/#/pax/ethiopianairlines/en-gb/main-menu |
Working hours: | Mon-Fri: Morning: 09.00-13.00 |
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise Building 1st floor
Addis Ababa, Ethiopia
Phone: +251 116 656666 option 3
Email: etholidays@ethiopianairlines.com
Website: www.ethiopianholidays.com
Working Hours: 24/7 throughout the year
CARGO
General Sales Agent - Cargo | |
GSA: | Cargo |
Name: | Air consult |
Code: | ROM |
City: | ROME |
Country: | ITALY |
Position: | Sales and Reservation |
E-mail: | Airport: et.cgo@airconsult.it |
Telephone NO: | Country Code: +39 |
Fax Number: | 54242534 |
Working Hours: | 9.00-13.00 14,00-18.00 |
| GSA | |
| City1: | Antananarivo, Madagascar |
| City Office Company | Friends Travel & Aviation. |
| Address | Immeuble Ex-Sicam, enface Cosmos, Analakely, Antananarivo |
| Phone: | Reservations +261 34 07 638 00/+261 34 63 637 98 Fix line: +261 20 76 307 34 |
| Skype: | valeria.rabetafika |
| E-mail: | Supervisors - ChandanS@ethiopianairlines.com Area Manager - HailuH@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:00 – 17:00 Sat 08:00 - 12:00 |
| Airport Office | |
| Company Address1: | Friends Travel & Aviation. Ethiopian Airlines, in front of announcement desk. |
| Address2: | Ethiopian Airlines, nearby arrival passenger exit area. |
| Phone: | + 261 34 07 634 30 / +261 34 07 637 91 /+261 20 76 307 34 |
| E-mail: | Supervisors - JiteshS@ethiopianairlines.com |
| Area Manager – HailuH@ethiopianairlines.com | |
| City Office | |
| City2: | Nosy Be |
| Address: | Immeuble Assurance Aro, en face shampion, Hell Vill- Nosy be |
| Phone: | Reservations: +261 34 92 494 58/66 |
| E-mail: | nossales@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:00 – 17:00 Sat 08:00 - 12:00 |
| Airport Office | |
| City: | Nosy Be |
| Address: | Nosy be, Fascine International Airport |
| Phone: | Mobile +261 34 92 494 64 |
| E-mail: | Agent on duty: NosApt1@ethiopianairlines.com Supervisor: NareshM@ethiopianairlines.com Traffic & Sales Mgr:TADESSETL@ethiopianairlines.com |
| City | Maputo |
|---|---|
| Address: | Maputo International Airport |
| >Phone: | +258 21467805/+258848672917 |
| Email: | MpmApt@ethiopianairlines.com |
| Working hours: | 08:00-17:00 |
| Company: | Lusoglobo Tours, LDA |
|---|---|
| Mailing Address: | Av. Kenneth Kaunda 1174, Sommershield, Maputo |
| Phone: | Cell: +258823144211/+258875072366 WhatsApp: +258845072366 Landline: +258 21487514/17 |
| Email: | |
| Working hours: | Mon-Fri 08:00-17:00 Saturday: 09:00-12:00 Sunday/public holidays- Closed |
| Company: | Kales Airline Services BV |
|---|---|
| Address: | The Base A, 7th floor Evert van de Beekstraat 1-46 1118 CL Schiphol Airport, The Netherlands |
| Phone: | +31 20 655 3666 |
| Fax: | +31 20 405 46 49 |
| E-mail: | airlines.nl@kales.com |
| Website: | www.kales.com |
| City: | Niamey | |
|---|---|---|
| Address: | 1st Floor Euro World Chateau 1, BP: 11110, Niamey – Niger | |
| Phone: | (Cell): +227 90906540 / +227 90906542 / +227 91856720 | |
| E-mail: |
|
| Company: | TAL Aviation S.R.Ld |
|---|---|
| Address: | 3-5 Reinvierii Street, Mezanin, Sector 2, Bucharest, Romania |
| Phone: | +4021 315 1359 |
| Email:: | ethiopianairlines@talaviation.ro |
| Working hours: | Mon-Fri: 09:00-17:00 |
| Contact person: | Iulian Scrieciu, Country Manager Romania |
| GSA: | Pax |
|---|---|
| Name: | CAT AVIATION |
| Code: | BEG |
| City: | BELGRADE |
| Country: | SERBIA |
| Position: | reservations |
| E-mail: | ethiopian@qat.co.rs |
| Telephone Number: | +381112631327 |
| Fax Number: | 2631091 |
| Working Hours: | 09:00-16:00 |
General Sales Agent - Passenger
| Company: | CAT Aviation |
|---|---|
| Address: | Knez Mihailova 30/II, 11000 Belgrade, Serbia |
| Phone: | +381 11 2631327 |
| Email: | ethiopian@talaviation.rs |
| Working hours: | Mon-Fri: 08:30-16:30 |
| Contact person: | Veljko Markovic, Country Manager |
| Company: | Maple Aviation Pte.Ltd |
|---|---|
| City: | Singapore |
| Address: | 350 Orchard Road, #17-10 Shaw House, Singapore 238868 |
| Ticketing/Reservation: | (65) 6538 5515/ 6860 |
| E-mail: | |
| Operation Hours: | 09:00 – 17:30 Monday to Friday Closed on Saturday, Sunday and Public Holidays |
| City: | Hargeisa |
|---|---|
| Company: | Noble Travel Agency |
| Address: | 26 June main street, Derro Mall building ground & first floor, Hargeisa, Somaliland |
| Tel: | Reservation: +252 2 528445 Sales: +252 2 528445 Area Manager:+252634832350 |
| Mobile: | + 25263 4855950/51/52/53 |
| E-mail: | HGAsales@ethiopianairlines.com Reservation : reservation@noble-travel.com Sales : HGAsales@ethiopianairlines.com Office Manager: Abdirahman.issa@noble-travel.com Area Manager: BeniyamAy@ethiopianairlines.com |
| E-Working Hours: | Mon-Sun 7:30 AM to 6:30 PM |
| City: | Hargeisa |
|---|---|
| Address: | Egal International Airport |
| E-mail: | AllHGAETAirportStaff@ethiopianairlines.com |
| Phone: | +252634882399 (Airport Supervisor) Airport Contact:Mr. Mustafa Hirsi |
| Working Hours: | 8:00 AM to 6:00 PM |
| |||||||||
| Phone: +44 (0) 1753967980 Calls answered 24/7 | |||||||||
| Office Working hours: 09:00 to 17:30 Mon to Friday (Calls answered 24/7) Phone: +44 208 987 2480 | |||||||||
| Airport Office: London Heathrow | |
|---|---|
| Mailing address: | L5.0170 Terminal 2, The Queen’s Terminal London Heathrow Airport Middlesex, TW6 1EW E-mail: |
| E-mail: | Airportofficelondon1@ethiopianairlines.com Airportofficelondon2@ethiopianairlines.com AllLonETAirportstaff@ethiopianairlines.com |
| Phone: | +44 (0) 7375422248/+44 (0) 208 745 4235 (call after 1600 hours UK Local time) |
| Airport Office: Manchester Airport: | |
|---|---|
| Mailing address: | Room 3366B, Terminal Two, Manchester Airport, Manchester, M90 1QX |
| E-mail: | Global baggage handling (within 14 Days from Arrival/report) admin1@globalbaggage.co.uk MANAPT (After 14 Days from Arrival/report) Tel +44 (0) 7944 382161 Manapt@ethiopianairlines.com Mansup@ethiopianairlines.com |
| Phone: | Tel +44 (0) 161 4896421 |
For such enquiries, please contact the London office.
Email lonres@ethiopianairlines.com and/or Reservation@ethiopianairlines.com
| Airport Office: London Gatwick Mailing address: Room 19, Jubilee House, Gatwick Airport, North Terminal, WEST SUSSEX, RH6 0PJ E-mail: lgwapt@ethiopianairlines.com Phone: +44 7946472824 London Gatwick Airport: Tel-+44 (0) 7901041180 Email address: LGWBSO@REDHANDLINGUK.com |
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| Cargo Office Contact Details: | |||||||||||
| Office Telephone: | Heathrow: Exports : +44 (0) 1614377360 Email addresses: exports@itcoltd.com London: +44 (0) 208 570 7777 Email addresses: info@unicornsl.co.uk Heathrow: Imports: +44(0) 1784 425150 London Gatwick Exports : +44 (0) 1614377360 London Gatwick Imports: +44(0) 1784 425150 Manchester: Exports : +44 (0) 161 4377360 Manchester: Imports: +44(0) 161 4902568 Dublin: Exports: +353 (0) 86 851 6621 Dublin: Imports: + 353 (0) 1 8125610 | ||||||||||
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