1. When should I set up my eSIM?
Make sure to have Wi-Fi available when setting up your eSIM. Install it right before you
leave or upon arrival if you have a Wi-Fi connection.
2. Is it possible to use both my Home SIM card and
the eSIM at the same time?
Yes, but keeping your home SIM active may incur roaming charges.
3. I purchased an eSIM but my phone is not
compatible
Please contact our support at support.clients@optionizr.com.
4. What should I do if my QR code is not
functioning?
- Ensure you are connected to Wi-Fi
- Make sure your phone's camera can scan QR codes
- Verify that your code is compatible with eSIM