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Ethiopian Airlines advises passengers traveling to or from Kigali between 21–28 September 2025 to plan ahead due to road closures during the UCI Road World Championships. Although flight schedules remain unchanged, travelers may face significant delays reaching Kigali International Airport. Passengers are commended to leave atleast 2–3 hours earlier than usual and stay updated via local traffic advisories. The airline will not be responsible for missed flights caused by traffic disruptions. Further event details and contact information are available through official Kigali 2025 platforms. We appreciate your understanding and cooperation, and we look forward to welcoming you onboard.

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Global Support Numbers

Country Phone Number
Greece 302111982503
Vietnam 842844582330
Denmark 453 515-0723
Burkina Faso 22625300981
Pakistan +922137189401
Australia +611800531790
Lithuania +370 5 214 1606
Uganda +256 800 281015
Spain +34 518 89 99 48
Thailand +66 2 508 8794
Sudan +251116179900
Finland +358 9 42454705
Canada +1 613-701-6473
Sweden +46105517457
Italy +251 116 179 900
Switzerland +41 800 563 726
Tanzania +251 116 179 900
Israel +97233726991
Mali +223 44 96 00 33
Estonia +372 8807941
Qatar (97480) 010-1342
Brazil +55 19 4560 0377
Netherlands +31 85 001 3798
Ireland +35319640402
Norway 800 73 634
Ghana +233 24 242 6303
France +33 9 74 59 55 53
Guinea +224 660 71 03 28
Russia +7 (495) 937-59-45
Singapore +65 3129 2255
Saudi Arabia 8008500286
Japan +81 50 3388 2937
Botswana +267 8007861007
Seychelles +251 116 179 900
Angola +244 226 434 220
Benin +229 62 50 09 79
Kuwait +965 9476 7191
Cameroon +00251-116179900
Germany 0800 0006062
Poland +48 22 263 03 89
Nigeria +2342013448660
Bahrain +973 1720 8504
Austria +43 720 229149
Argentina +54 11 5168 6142
United States, Florida +1 352 436 1902
Madagascar +251 116 179 900
Belgium +32 78 25 92 42
Egypt +20 800 000 9632
South Korea 0030-8321-0197
Puerto Rico +1 787 339 2238
Portugal +351 800 832 061
Philippines +63 1 800 1322 0154
Hong Kong +852 3008 3642
New Zealand +64 4 887 1261
United Kingdom +44 1753 967980
Oman +968 24654221/22/23
United States, Oregon +1 458 204 1425
South Africa +27 87 551 8262
Malaysia +60162991696
United Arab Emirates +971 800 0320372
Kenya +254 20 3892349
United States, California +1 909 328 6127
Ethiopia +251 116 179 900
Indonesia +62 780 33218406
India 000 8000 401 687
China +86 4008-071-787
Turkey +90 850 390 7409(national)
Ethiopian Airlines A Star Alliance Member