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Plus Grade FAQ

 Yes, you can change the amount up until the deadline noted in your upgrade requested email or up until your offer is accepted, whichever happens sooner. All you need to do to change your offer is click the link in the upgrade offer email and use the slider to select your new offer amount.

 You may receive an email 7 days prior to the departure of your trip, inviting you to make an offer. Alternative, you can login to Manage My Booking online using your booking reference.
Choose the flight sector you would like to upgrade, and move the slider to indicate your offer.
Enter your contact and payment details in the fields provided.
Review and submit your details.
After completion, you will be emailed confirmation of your upgrade offer. You can use this email to modify or cancel your offer.

 No, once the offer window has closed you are no longer able to submit an offer. All offers must be made at least [50 hours] prior to the departure date of each flight segment. 

 Please wait [4 hours] as it may take time for the email to be generated. Also please check your spam folder on your email account.

 Please review the offer amounts and totals for each sector of your trip to ensure that each matches your intention. Please also verify you have entered the correct payment & contact information. You should also review and agree to the program Terms & Conditions.

 If you do not agree to the terms & conditions you won’t be able to participate in the program.

 The terms & conditions spell out the full rules of the program and we cannot process your request until you indicate you have read and agree to these.

 The terms and conditions are the full program details. They can be found on the “Review & Submit” page or on under the program section on our website. The terms & conditions must be agreed to before submitting your bid.

 You can modify your offer by clicking on the modify link in the upgrade requested e-mail you received after submitting your bid.

 We may recognize your loyalty by giving higher priority to requests made by [Gold and Silver] members.

 To change the credit card information, you must first cancel your request and then re-submit the offer via the button on the cancel confirmation screen or e-mail you receive.

 No, this service is currently only available online.

 Go back through the offer process and check that you have entered all details correctly. If you are still receiving an error message, you can contact us at upgrades@ethiopianairlines.com  

Customer Rights

Overbooked Flight means a flight where the number of passengers holding confirmed reservation and presented themselves for check-in within the required time limit exceeds the number of available seats on that flight/compartment.

Passengers who have been re-protected on other means shall not be paid with DBC if the delay at point of arrival does not exceed four hours when compared to the original schedule.
Carriage is denied for reasons beyond the control of ET he/she is not checked in before or at the latest check in time.
The behavior, health condition or immigration status of the passenger as such entitles ET to refuse the passenger.
He/she has refused to comply with the lawful instructions of ET
He/she has refused to undergo security check
Holding ID(Airline staff ticket) ticket or reduced rate ticket.
Holding a ticket blacklisted as lost, stolen, fraudulent or otherwise suspicious.

Denied Boarding Compensation (DBC) will be paid to a passenger who: 
Has a valid ticket purchased from ET or an agent of ET irrespective of whether the ticket is a document of ET or any other carrier having Interline Agreement with ET.
Holds a confirmed and valid booking on that particular ET flight.
Has presented himself/herself for check-in for the particular ET flight at the time and place specified by ET (before counter/check-in activity for the particular flight is closed) within the latest check in time or within the stations minimum connecting time (MCT) for connecting passengers and is in possession of the necessary travel documents.

All paying passengers who have checked-in and already accepted for travel on a delayed flight are entitled for the compensation program regardless of their original reservation status and the following will be offered:
Snacks and telephone calls will be offered depending on the delayed time.
Meal will be offered during normal meal hours.
Hotel accommodation may not be extended to local joining resident passengers. However, assistance may be given, if needed, in transportation.
Ethiopian Airlines A Star Alliance Member